Frequently Asked Questions
For UK orders, the last date for Christmas delivery is 18th December. For London, we can hand-deliver up until the 24th. For international orders, the last date for Christmas delivery is 14th December. We will continue to post gift cards after these dates, but cannot guarantee delivery before Christmas.
Our gift cards are crafted to spark creativity and productivity without imposing strict timelines. They're valid for a full 12 months from the date of purchase, giving you or your giftee ample time to schedule that much-needed change of scenery. Think of it as a year-long window of opportunity to find the perfect moment for a purposeful escape.
Absolutely. In an increasingly connected world, distance shouldn't hinder the spirit of giving. While our retreats are nestled in the UK's most inspiring locales, you can send a gift card to someone abroad, inviting them to experience work and creativity in a new light. Just ensure they'll be able to use it for our UK-based retreats – the perfect excuse for a trip, we say.
We understand that sometimes, even the best-laid plans need to change. If you have second thoughts about your gift card purchase, reach out to us within 14 days of purchase, and we’ll arrange a refund provided the card hasn’t been used or redeemed. We want our customers to feel confident and content with their decision to choose us for their moments of focus and creativity.
Our Terms and Conditions serve as a guide to ensure your experience with us is as seamless as possible. They cover everything from usage, redemption, expiry, refund policies, and other important information about your purchase. For a full overview, please visit our Terms and Conditions page on our website. We encourage you to read these carefully to understand the full benefits and flexibility our gift cards offer.