Concierge

Terms & Conditions

Thank you for choosing Ashore!

Our mission is to make the private rental of remote-work homes available to our members.

The below terms apply to bookings made via Ashore in our role as an intermediary platform for remote-work rentals.

We hope these terms are clear, but if you have any questions, please do not hesitate to reach out via hello@ashore.io.

Our role in your stay

Ashore is responsible for the intermediation work related to the rental of the remote-work homes listed on our platform.

When you book a home via Ashore, an agreement is concluded between you and the lessor for the exclusive rental of the holiday home over the agreed period. As a result, the lessor, not Ashore, is responsible for fulfilling the agreed rental service, subject to Ashore’s obligations as set out in these terms.

Our terms of booking

By placing a booking with Ashore you, and the other members of your booking party agree to the terms and conditions set out below. To place a booking with Ashore, the lead guest must be at least 21 years of age.

The booking is confirmed when you receive a written confirmation from one of the Ashore team, via the email address you provided us with when you booked.

The maximum number of staying guests per home is set out on the relevant home’s listing page. All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times.

Payment

We take 100% of the payment for the home at the time of booking. Payments can be made online, or, upon request, by digital bank transfer. We do not charge card fees.

Check-in and check-out

By default, guests can check in and check out of Ashore homes at the following times:

  • Check-in from: 4:00 pm on the day of arrival
  • Check-out by: 10:00 am on the day of departure After requesting dates with Ashore regarding a potential rental, requests can be made for alterations to these check-in and check-out times.

If the relevant home is happy to deviate from these times, you will be informed of this in writing prior to making your booking.

If this is the case, then the timings set out above are superseded by that agreement.

Cancellation policy

Ashore offers a 48-hour right of cancellation for bookings with arrival more than 72 hours into the future. Otherwise, guests can cancel their booking up to 21 days before check-in and receive a full refund.

If a booking is cancelled within 21 days of check-in, Ashore undertakes to make its best endeavours to rebook the dates, and if said dates are rebooked, a refund will be given.

Depending on the availability of the home, you may be able to change the dates of your booking if the lessor agrees.

If you wish to extend, shorten or otherwise change your booking, please contact Ashore via bookings@ashore.io.

Children & babies

Many of our homes are family-friendly. If you would like to bring children and babies we still ask that you inform us before booking, and we will confirm suitability and arrangements with the host directly.

Internet usage

The internet speeds provided on the Ashore platform are based upon multiple readings taken at different times in each home. In using the internet networks provided, guests undertake to use this internet access both fairly and appropriately.

Illegal activity or use of the internet in our homes for illegal activity is prohibited.

Registration

There are areas of the Ashore site that require registration and creating an account with us. Registration involves providing a username, password and other identifiable information. You agree to keep your password secure and to ensure that only you can access your account.

By registering on the Ashore site you are agreeing to keep your password confidential and are solely responsible for all activities resulting from the use of your account.

You will not aid an unregistered user to gain access to a registered area of the Ashore site, and will not create an account for the purpose of abusing the functionality of the Ashore site.

You agree to notify us immediately if you become aware of any unauthorised use of your password or account identifiers by others.

Commercial use

If your booking has a commercial purpose, such as content creation, or a team off-site, please contact bookings@ashore.io.

Smoking

Smoking of any tobacco products is only allowed outside and is in accordance with the Health Act 2006.

Dogs

Many of our homes welcome dogs. If you would like to bring any pets or service dogs, please inform us before booking and we will confirm suitability and arrangements with hosts directly.

Your Personal Details & Privacy

We are required to keep a register of those who book stays via the Ashore platform.

This is kept for a minimum of 18 months, and the data this includes is processed in compliance with the Data Protection Act 2018, the General Data Protection Regulation, and the Privacy and Electronic Communications Regulations.

All information regarding our members is subject to our own privacy policy, which can be accessed at: https://ashore.io/policies/privacy-policy.

Guest protection and choice of law

Your stay is covered by host cancellation and booking protection cover, by Ashore, via an indemnity limited to the full cost of the stay.

In addition, we recommend taking out appropriate travel insurance.

Any claim arising in connection with this agreement shall be governed by English and Welsh law, and subject to the jurisdiction of the High Court of England and Wales.

Ashore

45 Fitzroy Street

London, W1T 6EB

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