Concierge

Host Agreement

Hosting with Ashore

Your relationship with Ashore is that of an independent individual or entity and not as an employee, agent, joint venturer or partner of Ashore, except that Ashore payments acts as a payment collection agent as described in the Payments Terms. These Host terms and conditions (the “Host Agreement”) are a binding legal agreement between you and Ashore that governs your use of the Ashore platform and the services we provide to you.

Changes to these terms

Ashore may make changes to the Host Agreement in its sole discretion from time to time. We recommend that you refer to the Host Agreement on an ongoing basis to ensure that you understand the terms that apply to you at all times.

When Ashore makes changes to the Host Agreement, we will post the revised Host Agreement on the Ashore website and update the “Last Updated” date at the head of this Agreement. Where the proposed changes are material, we will provide you with at least 30 days written notice before the date on which the revised Host Agreement takes effect. If you do not wish to accept the revised Host Agreement, you may exercise your right to terminate the Host Agreement as set out below. Your continued use of the Ashore platform after the effective date of the revised Host Agreement will constitute acceptance of any changes.

Host application process and fees

As Ashore is a curated platform, Hosts must first apply to be able to list on the Ashore platform. The hosting process is a closed process. Interested hosts should contact stephanie@ashore.io for more information about becoming a a host. Intentionally misleading Ashore staff during the application process about your property is considered a breach of the Host Agreement. Please see General Host Obligations below for more information.

Once you have received approval to be listed on the Ashore platform you agree that Ashore shall have the right to advertise and promote your stay as we see fit on social media and our own website.

Non-payment of agreed fees is a violation of the Host Agreement.

Content you provide for our site

Whenever you make use of a feature that allows you to upload content to our site, or you provide content to us that we include in your listing on our site, such content must comply with the terms of this Host Agreement.

You warrant that any such content does comply with these terms and does misappropriate or infringe the rights (including intellectual property rights) of any third party. You will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. Any content you upload, or provide to us to be uploaded, to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you licence to us are described below.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights or of their right to privacy. We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with this Host Agreement. You are solely responsible for securing and backing up your content.

When you upload content or provide content to us, you grant us a worldwide, non-exclusive, royalty-free, irrevocable, transferable licence to use, reproduce, distribute, prepare derivative works of, display and perform that content in connection with the service provided by our website and across different media, including (but not limited to) to promote the site or the service on social media or otherwise.

Ashore IP

All content, trademarks, and logos on the Ashore platform are the property of Ashore or its licensors and are protected by copyright, trademark, and other intellectual property laws.

General Host obligations

You are responsible for understanding and complying with any laws, rules, regulations and contracts with third parties that apply to hosting guests at your property. You are also responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit or include in your price any VAT or other types of taxes.

If a stay is organised via the Ashore platform, Ashore does not allow you to charge any additional fees for stays that have not been agreed in advance in writing with Ashore, and which we are able to notify guests of prior to their decision to book with us.

Please see Guests terms and conditions for what we expect from guests who are bringing pets.

If you do not allow pets on your property, please notify us as part of your application to list on the Ashore platform.

If Ashore believes that you are encouraging guests to create third-party accounts, submit reviews, provide contact information or otherwise liaise with you independently of Ashore, we reserve the right to remove you from the platform without warning.

Booking process and expectations

The Ashore booking process is as follows:

Guests will request their dates and pay for them at the time of booking, after which Ashore will process payment from the guest using our payments provider.

You will be sent an automated email from the bookings team at bookings@ashore.io to confirm a booking when it is requested by a guest. As a host, you have 48 hours to refuse that booking, where that booking has been made with at least 30 days notice by the guest. We will then process a refund and offer alternative accommodation to the enquiring guest.

If a guest makes a booking request within 30 days' notice of the first day of their stay, the Ashore team will contact you first before taking payment and confirming the stay.

We will process payments for confirmed bookings to you when funds have been received from the guest in an Ashore account. Payments from Ashore to hosts typically take 3-5 business days from the date of booking to be processed, however this is not guaranteed and may vary from time to time.

You should notify the bookings team using bookings@ashore.io as soon as possible if you believe there are any issues with a given stay, either inside or outside the initial 48 hours booking request window.

If you are aware you are going to be unable to check your reservation requests for a given period, it is your responsibility to notify the bookings team via bookings@ashore.io so that they can put a hold on any new bookings for your home. Failure to do so is a breach of the Host Agreement and may result in you being removed from the Ashore platform.

Liability

The Ashore platform, and our services, are provided on an “as is” and “as available” basis. We exclude all implied conditions, warranties, representations or other terms that may apply to your use of the Ashore platform or any content on it.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site;
  • use of or reliance on any content displayed on our site;
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

Subject to the foregoing, and to the fullest extent permitted by applicable law, the aggregate liability of Ashore to you for all claims arising out of or relating to your access to or use of, or your inability to access or use the Ashore platform, the services provided by Ashore, or otherwise under these terms, whether in contract, tort or otherwise, is limited to the greater of: (a) the amount paid to you as a Host in the 12-month period prior to the event giving rise to the liability and (b) £100.

Termination

You may notify Ashore of your intent to terminate this agreement for any reason by sending us an email to bookings@ashore.io. You must give us: (a) at least 90 days notice ahead of any existing bookings that have been organised by guests using the Ashore platform; or (b) if there are no existing bookings for your property, at least 60 days’ notice in writing prior to the date on which you want Ashore to remove your property from the Ashore platform. Once we have confirmed receipt of your notice, Ashore will work to reorganise and/or refund any existing bookings where it is reasonable to do so.

Ashore may terminate this agreement for any reason by giving you 60 days’ notice in writing, and may also terminate this agreement immediately and without prior notice, in our absolute discretion, if you breach any part of the Host Agreement or violate applicable laws.

After notice expires, Ashore undertakes to remove your information from the platform in line with Ashore’s obligations under applicable data protection law.

If you wish to appeal a termination instigated by Ashore, you can appeal by contacting hello@ashore.io with a written request to reconsider our decision.

Confidentiality

For the purposes of this Host Agreement, "Confidential Information" shall mean any non-public information, in any form or medium, that is disclosed by Ashore to you in connection with the use of the Ashore platform or the services provided by Ashore. Confidential Information includes, but is not limited to, this Host Agreement, trade secrets, business plans, strategies, financial information, customer data, technical data, and any other information that Ashore designates as confidential or which, by its nature, a reasonable person would understand to be confidential.

You agree to: (i) keep the Disclosing Party's Confidential Information confidential; (ii) use the Confidential Information only for the purpose of receiving the services from Ashore as per this Host Agreement; (iii) not disclose the Confidential Information to third parties without Ashore’s prior written consent, except as required by law; and (iv) protect the Confidential Information from unauthorized access, use, or disclosure.

Upon Ashore’s request or termination of this Host Agreement for any reason, you must promptly return or securely destroy all copies of the Ashore’s Confidential Information.

These confidentiality obligations will survive termination of the Host Agreement for three (3) years, or longer if required by law or agreed upon in writing.

Use of data

No partnership or agency. This Host Agreement does not create any partnership, joint venture, employment or agency between you and Ashore.

No Waiver. No failure or delay by us or you to exercise any right under this Host Agreement shall be deemed to be a waiver of such right.

Assignment. You may not assign, sub-contract or otherwise transfer this Host Agreement, or any rights or obligations under this Host Agreement, without our prior written consent. Ashore may, without restriction, assign, sub-contract or otherwise transfer this Host Agreement, or any of our rights or obligations hereunder, in our sole discretion, with 30 days’ prior written notice.

Third Parties. A person who is not a party to this Host Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of this Host Agreement.

Severability. If any part of this Host Agreement is found to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of this Host Agreement which shall remain in full force and effect.

Entire Agreement. This Host Agreement, our Website Terms of Use, and our Privacy Policy constitute the entire agreement between us and you, and supersede and extinguish all previous agreements, promises, representations and understandings between us and you, whether written or oral. In the event of any conflict between this Host Agreement and our Website Terms of Use, this Host Agreement shall take precedence.

Governing Law & Jurisdiction. This Host Agreement, and any dispute arising under or in connection with it or its enforceability (including any non-contractual obligations, including negligence, arising out of or in connection with it) shall be governed by and construed in accordance with the laws of England.

Each of us and you irrevocably submit to the exclusive jurisdiction of the courts of England over any claim, dispute or matter arising under or in connection with this Agreement (including non-contractual disputes or claims).

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